Hi. I'm
01.
About Me
Design thinking is at the core of my process.
In my 5 years of experience as a UX and Product designer in SaaS, I use it to define the scope with product managers, investigate the technical capabilities with engineers and deliver value to the business.
02.
Recent projects
Service orders
We brought on our first Australia-based client, and I designed a market-specific tool as part of a large-scale project. This involved establishing effective ways of working with new team members across multiple time zones.
Deprecating a legacy contracts page
Research revealed that agents were confused by two different tools for managing contracts, which lowered efficiency. I streamlined the experience by merging them into one cohesive space, improving usability and agent productivity.
Improving the readability and usability of compliance scripts for agents.
Redesigned the move-in compliance script based on feedback from a compliance team member gathered through a questionnaire.
Strong Customer Authentication
Added an additional layer of security to adhere to rules set in the Payment Services Regulations which have taken effect from 14th September 2019.
Push the adoption of the full suite of features.
KAE was underutilised due to limited visibility when accessed via Salesforce. I researched agent workflows during a two-week embedded Salesforce trial and collaborated with product and engineering to optimise layout, improving visibility and driving broader feature adoption.
A streamlined funding structure designed to operate alongside the existing system.
Implemented a mechanism that enabled cards to draw funds directly from the main company account, while preserving the current setup that allocates funds to individual users.
03.
My Creative Expertise
I’ve worked in both startup environments where our team led product development and scaling companies focused on integrating with client systems. These contexts bring different challenges and ways of working, but I apply the same core design principles to deliver thoughtful, effective solutions.
1. Solving the right problems
I focus on understanding the real problem before jumping to solutions. I work closely with product managers and engineers to explore technical constraints, timelines, and opportunities so the final experience is both feasible and impactful.
2. User-centred design thinking
I advocate for user research and regularly run usability testing. I place strong emphasis on validating design decisions through qualitative and quantitative data.
3. Decision making
Design can be pulled in different directions, especially with multiple stakeholders. I make informed decisions, balance competing needs, and keep projects moving forward with clarity and purpose.
Let’s work together
Have a project in mind or would like to collaborate? I would love to have a chat, you can reach me on my email below.